Service business of any kind is a tough to manage. It would seem that Scott and Beth have found the secret of keeping happy returning customers. We have used them in successfully over the last several years. Each time we have received quick no BS service within a reasonable time. The process was simple Scott came to the site measured and estimated the job placed orders for the product to be installed. He then set up an install date and finished the job. That simple. He just got done with windows in our home. My wife commented that it was like new windows just appeared no mess or cleanup to contend with. Bottom line is if you need glass contact Glacier Glass You will be glad you did. Thanks Kurt & Chris Kujawa